Redeem Certificates

To redeem your Certificate for THE RIDE please follow the instructions listed below:

  1. Select the experience on your certificate below (THE RIDE, THE TOUR or THE DOWNTOWN EXPERIENCE)
  2. Select a date and time of your choosing
  3. Select the amount of people in your party
  4. Enter your valid certificate code for redemption (one code per ticket)
  5. A credit card is required to make a valid booking, but you will not be charged unless you select upgrade options for additional costs (front row upgrade, shoutouts, flex tickets, etc.)
  6. Complete your reservation and enjoy!

If you have additional questions, please contact our Customer Care Team at (212) 221-0853 or email us at reservations@experiencetheride.com

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Safety Advisory

SAFETY ADVISORY: THE RIDE, THE TOUR & THE DOWNTOWN EXPERIENCE COULD AGGRAVATE CERTAIN HEALTH CONDITIONS. The experience involves motion, sideways seating on the bus, constant starting and stopping, loud music, sounds effects, theatrical and strobe lighting, multiple television screens, and virtual reality moments specifically on THE DOWNTOWN EXPERIENCE. There is also a simulation which involved floor shaking, sudden tilting and jarring actions, in addition to loud sounds and flashing lights. THE RIDE, THE TOUR & THE DOWNTOWN EXPERIENCE are not recommended for guests with motion sickness or dizziness, sensitivity to strobe or other lighting effects, back, neck, or similar physical conditions, heart conditions or high blood pressure, or sensitivity to loud sounds. You are responsible for the use of your best judgements when deciding to experience our products. THE RIDE, THE TOUR & THE DOWNTOWN EXPERIENCE are not wheelchair or handicapped accessible. However, THE RIDE, LLC does try to accommodate passengers of all abilities, when possible. Disabled passengers would need to be able to ascend and descend 4 steps to board and deboard the bus, with assistance from members of their party. For liability reasons, THE RIDE, LLC staff is not allowed to assist, except in emergency. Folding wheelchair storage can be accommodated onboard or at the box office, depending on available space.

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